COVID has triggered significant interest in process automation. In 2020, employees were suddenly disconnected from their offices, supply chain was disrupted, and new cost-containment pressures emerged. These unforeseen events led companies to explore new ways of operating. From the disorder, automation has risen to the top of many boardroom agendas.
Building an automation center requires significant human and financial investment. In the following guide, our Workday automation experts have outlined their top tips to creating an organizational Automation Center of Excellence (COE) utilizing the data management and machine learning capabilities of Workday technology, including guidance around how to get started with—
- Data sourcing strategy
- Workday’s automation sources
- Choosing the right tech suite and skills
- The build versus buy decision
- Choosing the right use cases
- Roadmapping
- Developing measures of success